Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
1. Introduction
DIONIX AI ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionix.ai, use our services, or interact with us.
As a global digital solutions agency operating in the USA, UK, UAE, and Pakistan, we specialize in web development, branding, digital marketing, and AI-driven strategies. This policy applies to all our services including but not limited to website design, e-commerce development, digital marketing campaigns, branding services, and technical support.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Contact us through our contact forms or email (info@dionix.ai, support@dionix.ai, careers@dionix.ai, us@dionix.ai, uae@dionix.ai)
- Request a consultation or project quote
- Subscribe to our newsletter
- Apply for employment opportunities
- Submit project requirements through our client forms
This information may include:
- Name and contact information (email, phone, address)
- Company information and business details
- Project requirements and specifications
- Budget and timeline preferences
- Social media links and website references
- Bank details for payment processing (when applicable)
- Resume and employment information (for job applications)
2.2 Technical Information
We automatically collect technical information including:
- IP address and geographic location
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
2.3 Project-Related Information
For our digital services, we may collect:
- Website analytics and performance data
- Marketing campaign performance metrics
- User behavior data for optimization purposes
- Content and media files provided for projects
- Third-party integrations and API data
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery:
- Providing web development, branding, and digital marketing services
- Creating and maintaining websites, e-commerce platforms, and digital solutions
- Managing SEO, social media marketing, and PPC campaigns
- Developing mobile applications and custom software solutions
- Providing ongoing technical support and maintenance
Communication:
- Responding to inquiries and providing customer support
- Sending project updates and progress reports
- Scheduling consultations and meetings
- Delivering newsletters and marketing communications (with consent)
- Processing job applications and recruitment communications
Business Operations:
- Processing payments and managing invoices
- Analyzing website performance and user behavior
- Improving our services and developing new offerings
- Complying with legal and regulatory requirements
- Protecting against fraud and unauthorized access
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers:
We work with trusted third-party providers for hosting, analytics, payment processing, and other business functions. These providers are contractually obligated to protect your information.
Business Partners:
With your consent, we may share information with partners for joint marketing efforts or integrated service delivery.
Legal Requirements:
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication systems
- Regular security audits and updates
- Employee training on data protection
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. International Data Transfers
As a global company with offices in the USA, UK, UAE, and Pakistan, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Binding corporate rules for intra-group transfers
- Your explicit consent where required
7. Your Rights and Choices
Depending on your location, you may have the following rights:
To exercise these rights, please contact us at support@dionix.ai. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable personalized advertising
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods:
- Client Project Data: 7 years after project completion
- Marketing Communications: Until you unsubscribe
- Website Analytics: 26 months
- Job Applications: 2 years after application
- Financial Records: As required by applicable law
10. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.
Third-Party Services We May Use:
- Google Analytics for website analytics
- Social media platforms for marketing
- Payment processors for transactions
- Email marketing platforms
- Cloud hosting and storage providers
- Customer support and communication tools
We recommend reviewing the privacy policies of any third-party services you interact with.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
For significant changes, we may provide additional notice through email or prominent website notifications.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your jurisdiction.
14. Jurisdiction-Specific Rights
European Union (GDPR):
If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.
United Kingdom (UK GDPR):
UK residents have rights under the UK GDPR and can contact the Information Commissioner's Office (ICO) for data protection matters.
United States:
Residents of certain US states may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA).
Other Jurisdictions:
We comply with applicable data protection laws in all jurisdictions where we operate, including the UAE and Pakistan.
This Privacy Policy is effective as of January 2025 and was last updated on January 2025.
© 2025 DIONIX AI. All rights reserved.